At CoinNazal, we specialize in collectible coins, stamps, and antiques. Due to the unique nature of our products, we cannot accept returns or offer refunds, except in cases where an item is not as described.
1. When Refunds Are Allowed
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Refunds or replacements will only be considered if the product you received:
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Is significantly different from its description on our website.
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Is damaged during shipping (please provide photos as evidence).
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To request a refund or replacement, contact us within 7 days of receiving your order at: [Insert Email].
2. Non-Returnable Items
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All collectible coins, stamps, and antiques are non-returnable unless they meet the conditions above.
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Custom or personalized items cannot be returned under any circumstances.
3. Refund Process
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Once we verify that the item is not as described or is damaged, we will notify you via email.
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Approved refunds will be processed to your original payment method within 7–14 business days.
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Shipping costs are non-refundable, unless the error was on our part.
4. Shipping
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Customers must notify us immediately if an item arrives damaged.
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Use the original packaging or provide photos if possible to help with assessment.
5. Contact Information
For any concerns or questions:
Email: info@coinnazal.com